Flow Hydration

How Flow Hydration Boosted Revenue 18% With an Inbound Strategy

↑18%

Inbound-driven Revenue YoY

↑37%

Order Volume from Campaigns YoY

↑8%

Revenue from SMS YoY

A woman sitting on a yoga mat reaches for a can labeled "Flow" beside a yoga block. A plant is in the background.

Challenge

Flow Hydration aimed for 20% YoY revenue growth in the U.S. and Canada despite a 20-25% marketing budget cut, requiring maximizing ROAS across channels for natural water product lines.

Objectives

  • Evaluate opportunities to minimize the volume of email content
  • Reframe campaign and nurture strategies, improving quality and value
  • Maximize engagement and lower unsubscribe rates

Business Impact

829 built a multi-channel digital strategy that included optimizing paid advertising channels like Meta, TikTok, and Google.

Leveraging manual bidding strategies and refining campaign structures, we boosted TikTok ROAS by 106% and Google ROAS by 230%. Expanding branded search and focusing on high-converting placements significantly scaled performance. SEO improvements created additional efficiencies.

In parallel, we streamlined Flow’s email and SMS strategy, increasing revenue by 18% while sending 41% fewer emails, reducing subscriber fatigue. SMS campaigns grew by 8% with a remarkable 1700% ROI.

Combined, these tactics increased sales and ROAS to generate targeted 20% revenue growth.

Improving Campaign Effectiveness

  • Audience segmentation analysis: Reviewed segments, inventoried email nurtures, and analyzed Klaviyo data to refine targeting.
  • Campaign improvements: Created new segments, optimized email cadence, and improved guidelines for campaigns and one-off sends.
Two women in athletic wear jog outdoors, each holding a bottle of branded water.

Refreshing Content Strategy

  • Campaign refresh: Created a tailored campaign content strategy to optimize email nurtures and better serve audience segments.
  • Template optimization: Enhanced Klaviyo templates to streamline content delivery without requiring a full redesign of nurture streams.
Flowchart titled "Audience Segments" with sections: Subscribers, Flow VIPs, and First-Timers, each with an image depicting individuals drinking from cartons.

Elevating Design & Brand Alignment

  • Template updates: Curated design elements and reconfigured email outlines to align with new brand guidelines.
  • Aesthetic enhancement: Refined email templates to align with best practices, boost brand perception, and streamline workflows.
Collage of promotional images and text for Flow water, featuring people drinking the product, a water bottle image, and various testimonials on a blue background.

Results

↑18% Inbound-driven Revenue YoY

↑37% Order Volume from Campaigns YoY

↑8% Revenue from SMS YoY